Privacy Policy

Carpet Cleaners Wandsworth Privacy Policy

This Privacy Policy explains how Carpet Cleaners Wandsworth collects, uses, stores, and protects personal data relating to our customers in the Wandsworth area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all customers and prospective customers of Carpet Cleaners Wandsworth located in the Wandsworth area who engage with us, whether by telephone, online inquiry, written communication, or in person. Carpet Cleaners Wandsworth is the data controller in respect of the personal data we collect and process about you for the purposes described in this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quotation, make a booking, or use our services:

Identification details, such as your name and, where relevant for business customers, job title and company name.

Contact details, such as your billing address, service address, and preferred contact details.

Service-related information, such as the type and size of the property, the services requested, dates and times of appointments, payment status, and job notes relevant to the provision of cleaning services.

Financial and transaction information, such as records of payments made and payment method details to the extent necessary to process transactions and maintain financial records. We do not store full card details when payments are processed through secure third-party payment processors.

Communication records, such as email correspondence, notes of telephone conversations, and any feedback, reviews, or complaints you provide.

Technical information, such as device type, browser type, and usage data, where collected through our website for analytics and security purposes. This may involve the use of cookies or similar technologies, which may collect anonymised or pseudonymised data where possible.

How We Collect Personal Data

We collect personal data directly from you when you request information, ask for a quotation, book a service, or communicate with us in any way. We may also receive limited personal data from third parties, such as online platforms or agencies that advertise or facilitate our services and forward your inquiry or booking details to us. In such cases, we process the data provided by those third parties in accordance with this Privacy Policy.

Lawful Basis for Processing

We process your personal data under the following lawful bases set out in the UK GDPR:

Contractual necessity. We process your personal data where it is necessary to enter into and perform a contract with you. This includes providing quotations, confirming bookings, delivering our cleaning services, processing payments, and handling customer service inquiries.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes maintaining business records, improving our services, managing our relationship with you, preventing fraud, ensuring network and information security, and defending or establishing legal claims.

Legal obligations. We process personal data where necessary to comply with legal and regulatory requirements, including tax, accounting, and health and safety obligations.

Consent. In limited cases, we may rely on your consent, for example, where we send you certain forms of direct marketing communications that require consent. Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Purposes for Which We Use Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm appointments, and deliver our cleaning and related services.

To process payments, issue invoices, and manage your account.

To communicate with you in relation to your inquiries, bookings, service updates, and any issues or complaints.

To manage our business operations, including internal administration, reporting, service planning, and quality control.

To comply with legal and regulatory requirements, including record-keeping, accounting, and responding to lawful requests from authorities.

To improve our services, including by reviewing customer feedback and analysing service performance trends.

To send you, where permitted, information about our services, promotions, and offers. You can opt out of marketing communications at any time.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

IT and hosting providers who support our business systems and website.

Payment processing providers who handle secure payment transactions.

External administrators or professional advisors who assist with accounting, bookkeeping, or legal matters.

Service and software providers who facilitate scheduling, messaging, or customer relationship management.

Such processors are engaged under written contracts that require them to process personal data only on our instructions, to implement appropriate technical and organisational security measures, and to maintain the confidentiality and integrity of your data.

We may also share personal data where required by law, regulation, or a court order, or where necessary to establish, exercise, or defend legal claims. We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or their servers are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

For most customer records, including service history, invoices, and communications, we generally retain data for a period that allows us to comply with tax and accounting obligations, resolve disputes, and respond to potential queries about previous services.

Where personal data is no longer required for the purposes for which it was collected and there is no legal or regulatory requirement to retain it, we will securely delete, anonymise, or otherwise dispose of the data.

Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, disclosure, or destruction. These measures include access controls, secure storage practices, and limiting access to personal data to those employees, contractors, and processors who need it for legitimate business purposes and are subject to confidentiality obligations.

Your Data Protection Rights

Under the UK GDPR and applicable data protection laws, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exceptions, these include:

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to erasure. You have the right to request the deletion of your personal data in certain circumstances, for example, where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data.

Right to data portability. You have the right, in certain circumstances, to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests and to object at any time to processing for direct marketing purposes.

Rights related to consent. Where processing is based on your consent, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using your usual communication channel with Carpet Cleaners Wandsworth. We may need to verify your identity before responding to your request, and we will respond within the time limits set by law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in the United Kingdom if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will take effect from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we process and protect your personal data.

This Privacy Policy applies to all Carpet Cleaners Wandsworth customers in the Wandsworth area and is intended to provide clear and transparent information about our data protection practices.